The main owner of Roseneath Aged Care Centre in Glen Innes said the place has now been cleared of bad practice.
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It follows a second and third inspection by the regulator, the Australian Aged Care Quality Agency, after the first inspection found 17 of the 44 required standards hadn’t been met.
The Agency’s assessors were unhappy about the availability of pain-killers for residents, particularly in their last days.
On the care of dying residents, the first report said that the failure caused "a lack of comfort and dignity being provided at the end of their lives".
And on pain relief, it said: "The home does not have an effective system to ensure all care recipients are as free as possible from pain”.
But Denise McOnie who chairs the board and who is a part owner said the situation had now changed: “The Australian Aged Care Quality Agency has formally released its decision to re-accredit Roseneath Aged Care Centre for a period of 12 months ending 19th June 2019 after it was found to have met all 44 Accreditation Standards.
“This is in response to the staff and management of Roseneath addressing deficiencies identified by the Agency in recent site inspections conducted in November 2017, January 2018 and finally in February 2018.
“Over the course of these site inspections, Roseneath has responded to the deficiencies identified and taken immediate remedial action to improve its procedures and documentation around the delivery of care to the Residents of the Roseneath Aged Care Centre. Throughout this process, Roseneath maintained its accreditation status at all times.”
When the Examiner visited the home a month ago, Ms McOnie said that a lot of the problem had been no more than documentation – the systems, she and her nursing supervisor said, were not in place for the paperwork to be done.
There were also staff shortages because of visa problems, Ms McOnie said.